Cauliflower Gifts - Return Policy

Returns - Important Information

 In line with the distant selling regulations the consumer has the right to return goods they no longer wish to purchase as long as these gifts are not:

• Made to Order

• Customised Items

• Personalised Items

This is line with current Trading Regulations. We cannot not refund on the above items due to the in ability to resell bespoke products.

In addition your return must comply with the following:

Goods purchased on our site that do not fall into the above categories must be unused and returned in a condition that will allow us to resell the item.

Goods purchased on our site must be returned within 14 days of delivery to qualify for a refund.

Damaged Product

Cauliflower Group inspect their products before despatch with a view to despatching products that are undamaged and fit for purpose.

However things can go wrong in transit so please contact us to let us know what has happened as soon as your product has been delivered - this will give you a stronger claim and allow us to rectify the situation quickly if we are at fault.  Once we have received the information we need we will assess the situation and be able to advise you as to whether you are eligible for a refund. Please get in touch within 24 hours of delivery.

What you will need to do:

If your product is delivered damaged please contact one of our customer service team on 0800 0432273 or email us on office@cauliflowergroup.co.uk

Please have your order number to hand plus the email address that your order confirmation was sent to and details of the problem. We may ask for a photo of the item (this can be taken on a phone) - this will help speed up the process or alternatively we will send you a return Free Post Label.

• If you are entitled to a refund due to damage we reserve the right to ask you to return the item before a refund is issued.

• If you are entitled to a refund but you would like your item replaced the original item may need to be returned prior to us issuing a replacement item.

• We do not issue both a refund and a replacement on an individual item.

 

Complaints

We constantly review that product images and descriptions are up to date on our website. If you feel you have received an item and it does not fit the description of the item you ordered please contact us as soon as you can after delivery.

Complaints must be received within 30 days.

What you will need to do:

Please contact one of our customer service team on 0800 0432273 or email us on office@cauliflowergroup.co.uk

Please have your order number to hand plus the email address that your order confirmation was sent to and details of the problem.

(A photo would be useful - this can be taken on your phone)

• If you are entitled to a refund we reserve the right to ask you to return the item before a refund is issued. 

• If you are entitled to refund but you would like your item replaced the original item may need to be returned prior to us issuing a replacement item.

• We do not issue both a refund and a replacement on an individual item.

 

Time Scale for Responses

We will aim to reply to emails within 1 to 2 working days. If you have left a weekday voice message then we will aim to return your call to you with 24 hours on working hours only.

Once we have all the information required to assess the refund claim if we agree a valid claim has been made we will refund/ replace your item within 2 working days.

Refund Rights for Personalised and Customised Products - Important Info: Refunds cannot be given on personalised or customised products that are at fault due to your own actions or for any of the following exclusions:

• In-correct spelling or punctuation that has been entered by the customer

• Low resolution photos that have been uploaded by the customer

• Dark photo or bad quality images - where the image uploaded was of poor quality originally

• You have not followed care guidelines including how to clean or use the product

• Ordering the wrong size or wrong product

 

Late Delivery

We will not issue a refund for personalised/customised products that are delivered late in circumstances for the following reasons that are beyond our control.

• Bad weather

• Strike by courier or postal services

Please see our delivery policy for more information

Return Costs

We do not cover the cost of returning goods.

 

Get in Touch

Please contact our Customer Service Team if you wish to make a return:

office@cauliflowergroup.co.uk or telephone 0800 043 2273