Frequently Asked Questions

General Questions 

Is it possible to have a requested design or wording embroidered on one of the gifts?

Outside the run up to Christmas we may be able to set up a product for you with embroidery design you require - please fill in our contact form to explain what you are after this will allow us to email you back to clarify colours etc and let you know when the product is available to buy online .

Order will still have to be made through our website as this is connected to our stock control

Questions Related to Embroidered Soft Toys

What age are the toys suitable for?  

All embroidered soft toys have been certified for Newborns.  If you add accessories ( eg a ribbon) this will mean that the toy is not suitable for any children under 3.

Can I have an embroidery I have seen on a different toy, embroidered on the toy I would like to buy? 

Outside the run up to Christmas we may be able to set up a product for you with embroidery design you require - please fill in our contact form to explain what you are after this will allow us to email you back to clarify colours etc and let you know when the product is available to buy online .

Order will still have to be made through our website as this is connected to our stock control.

Can I have the embroidery in a different colour than advertised? 

Again outside the run up to Christmas this may be possible to set up for you - please use our contact form to explain what you are after and we will then be able to email you back to discuss possibilities.

Do the soft toys come boxed? 

The toys are individually boxed in a white carton box with our logo on the front and top.